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263 Grand Ave #3785,
Falmouth, MA 02540

Frequently Asked Questions

What time is check-in/check-out?

Check-in is at 3pm, and check-out is at 11am.

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

Can I bring a pet?

Unfortunately we are not a pet friendly hotel. We apologize for any inconvenience.

Is there laundry service?

No, however there is a laundromat right around the corner!

Can I change my reservation?

Some plans and bookings made through specific channels are unchangeable. Please contact us for details on +81 92 844 8111.

Are vegetarian dishes available in restaurants?

Available upon request. Please let us know when making a reservation.

What's the cancellation policy?

Cancellation policy is as follows:

14 days or less prior to arrival: One nights room charge.

Greater than 14 days: no charge

Cancellation fees may change during holidays, blackout dates & peak season. Please call front desk for more information or check your confirmation for more details.

Group rates & room blocks are subject to different cancellation policies.

Can I smoke in the room?

6-14F, 17-26F and 29-33F are non-smoking floors.

If you prefer non-smoking rooms, please let us know at the time of booking. Please note that non-smoking rooms are based on availability.All the restaurants are non-smoking.

Can I bring a pet?

Unfortunately we are not a pet friendly hotel. We apologize for any inconvenience.

Can you arrange a rental car?

No, we do not offer rental cars at this time.

Is there laundry service?

No, however there is a laundromat right around the corner!

Do you have bicycles for rent?

Yes, we have bicycles for rent! Please ask the front desk for more details.

What time is check-in/check-out?

Check-in is at 3pm, and check-out is at 11am.

Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance.

Do you have a shuttle bus?

Complimentary shuttle bus between Hilton Fukuoka Sea Hawk and the nearest subway station XXX is available for the guests on weekends and holidays, between 10:00am and 7:00 pm running every 20 minutes.

Can you arrange a rental car?

No, we do not offer rental cars at this time.

How does parking work?

Hotel guests are allowed one car per day per room, and are assigned a designated parking spot.

Do you have bicycles for rent?

Yes, we have bicycles for rent! Please ask the front desk for more details.